Effective Date: June 1, 2005
Welcome to Heavenly Scents LLC. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By using our website, you agree to comply with and be bound by these Terms.
You agree to use this website for lawful purposes only. You must not:
We reserve the right to terminate your access if you breach these Terms.
All products are subject to availability. We reserve the right to discontinue or modify any product or service without notice. Product descriptions, pricing, and availability may change at any time.
We make every effort to display product colors and descriptions as accurately as possible, but we cannot guarantee that your screen’s display will reflect the actual product.
When you place an order, you agree that:
We reserve the right to refuse or cancel any order at our sole discretion.
Shipping times and costs are listed at checkout and may vary based on location and order size. Heavenly Scents LLC is not responsible for delays or losses caused by shipping carriers.
We want you to be satisfied with your purchase. Please review our Return Policy
Generally, returns are accepted within [7] days of purchase for damaged items. You are responsible for return shipping unless the return is due to our error.
All content on this site—including images, logos, text, graphics, and product designs—is the property of Heavenly Scents LLC and is protected by copyright, trademark, and other laws. You may not use our content without prior written consent.
To the fullest extent permitted by law, Heavenly Scents LLC is not liable for any direct, indirect, incidental, or consequential damages arising out of your use of our website or products.
All products are provided “as is” and “as available” without warranties of any kind, express or implied.
You agree to indemnify and hold harmless Heavenly Scents LLC and its owners, employees, and agents from any claims, damages, or expenses arising from your use of the website or violation of these Terms.
These Terms are governed by and construed in accordance with the laws of the state of Utah, without regard to its conflict of law principles.
We may update these Terms occasionally. Continued use of our website following any changes constitutes your acceptance of those changes.
If you have questions about these Terms, please contact us at:
Heavenly Scents LLC
Email: jgheavenlyscents@gmail.com
At Heavenly Scents LLC, we value your satisfaction and stand behind the quality of our handmade candles. If something isn’t right, we’re here to make it better. Please review our return policy below:
To be eligible for a return, the following conditions must be met:
Note: We do not accept returns on sale items, seasonal candles, or custom orders unless damaged or defective.
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with:
We will either replace the item or issue a refund, depending on availability.
For health and safety reasons, the following items cannot be returned:
To start a return, email us at jgheavenlyscents@gmail.com with:
We will respond within 1-2 business days with return instructions.
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved:
Shipping fees are non-refundable, unless the return is due to our error.
You are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your return otherwise.
We do not offer direct exchanges. If you need a different item, please return the original and place a new order through our website.
We’re here to help. Email us anytime at jgheavenlyscents@gmail.com for support.
Thank you for shopping with Heavenly Scents LLC — we appreciate your trust and support!
Our candles are hand-poured using high-quality paraffin and soy wax, lead-free cotton wicks, and premium fragrance oils. We choose ingredients that are safe, clean-burning, and long-lasting.
Burn time varies by size and candle type. On average:
Proper candle care (like trimming your wick) will help maximize burn time.
Yes, we welcome wholesale partnerships, event planners, and corporate gifting inquiries. Contact us at jgheavenlyscents@gmail.com with your request, and we’ll send you more information..
Copyright © 2025 J&G Heavenly Scents - All Rights Reserved.